Responsible Gaming at jazbaz

1. Age Restriction & Verification

At the point of registration, all players are required to confirm that they are 18 years of age or older. jazbaz enforces this through a mandatory date-of-birth declaration during sign-up, followed by identity verification (KYC) for all accounts that reach a deposit or withdrawal threshold. Players who cannot provide satisfactory proof of age will have their accounts suspended and any funds held pending investigation.

Why Age Verification Matters

Gambling before the age of 18 can cause serious, lasting harm to a young person's financial habits, mental health, and decision-making development. At jazbaz, we treat underage access as a critical safeguard — not a box-ticking exercise. Our support team is trained to flag accounts where there is any reasonable suspicion that the account holder may not meet the age requirement.

Protecting Young People at Home

If you share a device with younger family members, we strongly encourage you to use parental control software to block access to gambling websites. Always log out of your jazbaz account when you are not using it, and never share your login credentials with anyone in your household. If you believe a person under the age of 18 has accessed a jazbaz account, contact our support team immediately at support@jazbaz.com — we will act swiftly to investigate and close the account if confirmed.

2. Safer Gambling Tools

jazbaz provides a suite of practical, player-controlled tools that allow you to manage how much time and money you spend on the platform. These tools are available to every registered player from within their account settings, and changes take effect promptly. You do not need to speak to support to activate them — although our team is always available if you prefer to do so.

To activate any of these tools, log in to your jazbaz account and navigate to the Responsible Gaming section within your Account Settings. All limits are applied immediately upon confirmation. If you experience any difficulty setting a limit, our 24/7 support team can apply them on your behalf — simply contact us at support@jazbaz.com.

3. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool jazbaz offers. When you self-exclude, your account is immediately suspended and you are blocked from creating any new accounts on the platform for the duration of the exclusion period. We take self-exclusion requests extremely seriously — this is not a cooling-off period, and it is not easily reversed.

Available Self-Exclusion Periods

• 6 months — Recommended for players who feel their gambling has become difficult to manage over recent months.
• 1 year — Suitable for players who recognise a persistent pattern and need extended time away from all gambling activity.
• 3 years — For players who feel they need a long-term break to address deeper concerns about their gambling behaviour.
• Permanent / Lifetime — For players who have made the firm decision to stop gambling entirely. This exclusion cannot be lifted under any circumstances.

How to Request Self-Exclusion at jazbaz

4. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are widely recognised indicators that gambling may be having a negative impact on your life. If you identify with several of these, it may be time to use jazbaz's responsible gaming tools or seek external support.

Recognising one or more of these signs does not mean you have a serious problem — but it does mean it is worth taking stock. jazbaz encourages all players to take an honest look at their gambling habits periodically. Our support team is available 24/7 and will never judge you for reaching out.

5. Protecting Vulnerable Players

Responsible gaming is not only about self-management — it is also about protecting those around us. Certain individuals may be more vulnerable to developing gambling-related problems, including people experiencing financial hardship, those with a history of addictive behaviour, individuals dealing with mental health difficulties, and young people who are new to online platforms.

Third-Party Account Access

jazbaz strictly prohibits the use of another person's account. If you believe someone is using your account without your knowledge or consent, contact us immediately. Do not share your login credentials with family members, friends, or anyone else — each player must use their own registered account. This protects both you and the people you care about.

Concerned About Someone Else?

If you are worried that a family member or friend is showing signs of a gambling problem, here are some constructive steps you can take:

• Approach the conversation with empathy and without blame — gambling problems are a recognised health concern, not a moral failing.
• Encourage them to use the self-exclusion and limit tools available on jazbaz and other platforms they may use.
• Suggest they contact a professional counselling service that specialises in gambling-related issues (see Section 6 below for resources).
• Avoid lending money that you suspect may be used for gambling — doing so, even with good intentions, can inadvertently enable the behaviour.
• Seek support for yourself as well — organisations like Gamblers Anonymous have dedicated resources for families and loved ones of problem gamblers.

jazbaz's Internal Monitoring

Our platform uses automated monitoring tools to identify patterns of play that may indicate problem gambling — for example, very long session durations, rapidly increasing stakes, or frequent large deposits followed immediately by large losses. When these patterns are detected, our responsible gaming team may reach out proactively to the player concerned. This outreach is not punitive — it is a genuine welfare check. Players who receive such a communication are encouraged to engage honestly with our team.

6. Getting Help & Support

If gambling has started to affect your finances, relationships, mental health, or daily functioning, please reach out for help. You do not need to be at crisis point to ask for support — the sooner you speak to someone, the easier it is to address the issue. The following resources are available to players in Bangladesh and internationally:

jazbaz's support team can assist you with activating self-exclusion, applying deposit or session limits, closing your account, or simply providing a non-judgemental space to discuss concerns. We will never pressure you to continue playing, and we will always respect your decision to step back.

7. Common Questions

How do I set a deposit limit on my jazbaz account?

Log in to your account, go to Account Settings, and select the Responsible Gaming section. From there, choose "Deposit Limits", enter your preferred daily, weekly, or monthly cap in BDT, and confirm. The limit takes effect immediately. Reductions are applied at once; increases require a 48-hour waiting period.

Can I cancel a self-exclusion early?

No. Once a self-exclusion is activated on your jazbaz account, it cannot be reversed or shortened until the full exclusion period has expired. This is intentional — it ensures the tool works as a genuine protective measure rather than a temporary inconvenience. After the period expires, a cooling-off period may apply before your account can be reactivated.

Will jazbaz contact me during my self-exclusion?

No marketing or promotional communications will be sent to you during your self-exclusion period. The only contact you may receive from jazbaz will be strictly administrative — for example, confirmation that your self-exclusion is active, or communications required to process any balance remaining in your account at the time of exclusion.

What happens to my account balance if I self-exclude?

If you have a positive balance in your jazbaz account at the time of self-exclusion, you are entitled to withdraw those funds. Contact our support team at support@jazbaz.com and we will process the withdrawal to your registered bKash, Nagad, or Rocket account. Any active bonus funds that have not met wagering requirements will be forfeited in accordance with our Terms & Conditions.

Is jazbaz suitable for players under 18?

Absolutely not. jazbaz is strictly a platform for adults aged 18 and above. Any player found to be under the age of 18 will have their account permanently closed and any deposits returned. We actively verify player ages through our KYC process and will not permit underage gambling under any circumstances.

I think gambling is affecting my mental health — where should I start?

The first step is acknowledging the concern — which you have already done by asking this question. We recommend contacting our support team immediately so we can apply protective limits or self-exclusion to your account. We also encourage you to reach out to Gamblers Anonymous at gamblersanonymous.org, which offers peer support specifically for this situation and has helped many people across Bangladesh and the wider world.