jazbaz Privacy Policy

1. Information We Collect

jazbaz collects personal data only to the extent necessary to operate the platform safely, comply with responsible gaming and anti-money-laundering obligations, and provide a personalised, secure experience for every player. We collect data through three main channels: information you provide directly, information collected automatically as you use the platform, and information received from trusted third-party verification partners.

1.1 Information You Provide Directly

When you register an account, complete KYC verification, make deposits or withdrawals, or contact our support team, you provide us with the following categories of personal data:

1.2 Information Collected Automatically

When you access the jazbaz platform — whether via desktop browser or mobile device — our systems automatically record certain technical data to ensure platform stability, detect fraud, and improve performance. This includes:

• Device Data: Device type, operating system, browser version, screen resolution, and device fingerprint identifiers.
• Network Data: IP address, approximate geographic location (country and city level), internet service provider, and connection type.
• Usage Data: Pages visited, games played, session duration, bet amounts and outcomes, navigation paths, and feature interactions.
• Log Data: Server access logs, error reports, timestamps of login and logout events, and any security-related events such as failed login attempts.

This automatically collected data does not directly identify you by name, but may be combined with your account data where necessary for fraud prevention or compliance purposes.

1.3 Information from Third Parties

jazbaz may receive data about you from trusted third-party service providers engaged for specific operational purposes, including identity verification agencies, payment processors (such as bKash, Nagad, and Rocket), fraud detection providers, and responsible gaming database operators. All third-party data sharing is governed by binding data processing agreements and is limited strictly to what is necessary for the specific purpose.

2. How We Use Your Data

jazbaz processes your personal data only where a lawful basis exists for doing so. The primary lawful bases we rely on are: (a) the performance of the contract between you and jazbaz (i.e., operating your account and processing your bets), (b) compliance with legal obligations, (c) our legitimate interests in fraud prevention and platform security, and (d) your explicit consent where required. The following table summarises how we use your data and the corresponding lawful basis:

jazbaz will never use your personal data for purposes incompatible with those listed above without first providing you with a separate notice and, where required, obtaining your consent. If you have opted in to marketing communications, you may withdraw that consent at any time by contacting our support team at support@jazbaz.com or by updating your communication preferences within your account settings.

3. Data Sharing & Third Parties

jazbaz does not sell your personal data. We do not share your information with third parties for their own advertising or marketing purposes. However, to operate the platform effectively and meet our legal obligations, we share limited, necessary data with the following categories of trusted service providers:

3.1 Payment Processors

To process your deposits and withdrawals, we share relevant financial data with your chosen payment provider. For Bangladesh players this includes bKash, Nagad, Rocket, Upay, and banking partners such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Each provider operates under its own privacy policy and is bound by applicable financial regulations. jazbaz shares only the minimum data required to complete the transaction — typically your registered account number and transaction amount.

3.2 Identity Verification Partners

For KYC verification, jazbaz may engage third-party identity verification services that cross-reference the documents you submit against national and international identity databases. These partners are contractually prohibited from using your data for any purpose other than the verification task jazbaz has engaged them for.

3.3 Technology and Hosting Providers

The jazbaz platform is hosted on secure cloud infrastructure. Our hosting, database, and content delivery providers may technically process your data as part of their service delivery. All such providers operate under binding data processing agreements with jazbaz and are required to maintain appropriate security standards.

3.4 Game Providers

Live casino and slot game content on jazbaz is delivered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a limited set of session data (such as a pseudonymised player token, stake size, and game outcome) for the purpose of game delivery and fairness certification. They do not receive your full identity or contact information.

3.5 Legal and Regulatory Disclosure

jazbaz may be required to disclose your personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required by applicable law, court order, or lawful government request. In such cases, jazbaz will disclose only the minimum information required and will notify you where legally permitted to do so.

4. Cookies & Tracking Technologies

jazbaz uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how the platform is used so we can continue improving it. This section explains what types of cookies we use and how you can manage your preferences.

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and store information about your session or preferences. Some cookies are essential for the platform to work; others are optional and used for analytics or personalisation purposes.

4.2 Cookie Types Used by jazbaz

4.3 Managing Cookie Preferences

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies will impair the functionality of the jazbaz platform — you may not be able to log in, place bets, or process payments if essential cookies are blocked. Instructions for managing cookies vary by browser; refer to your browser's help documentation for guidance specific to your device and software.

5. Data Retention

jazbaz retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Active account data (identity, contact, financial, gaming history): Retained for the full duration of your account relationship with jazbaz, plus a minimum of five (5) years after account closure to satisfy AML and record-keeping obligations.
• KYC documentation (NID, passport, proof of address): Retained for a minimum of five (5) years from submission, in line with financial crime prevention best practices.
• Transaction records (deposit and withdrawal history, bet logs): Retained for a minimum of five (5) years from the date of each transaction.
• Support correspondence (live chat logs, email threads): Retained for three (3) years from the date of the interaction, or longer if the matter relates to an unresolved dispute or legal proceeding.
• Marketing consent records: Retained for the duration of the consent and for three (3) years after withdrawal of consent, as evidence of the consent history.
• Server and access logs: Retained for ninety (90) days for routine security monitoring, and up to one (1) year where a security incident is under investigation.

When the applicable retention period expires and there is no ongoing legal basis for retaining the data, jazbaz will securely delete or anonymise your personal data in accordance with our internal data lifecycle procedures. Anonymised, aggregated data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.

6. Security Measures

jazbaz takes the security of your personal data seriously. We implement a layered approach to data protection that combines technical controls, operational procedures, and staff training. While no online platform can guarantee absolute security, jazbaz maintains the following protections as standard:

• TLS/SSL Encryption: All data transmitted between your device and the jazbaz platform is encrypted using industry-standard Transport Layer Security (TLS). The padlock icon in your browser confirms this connection is active.
• Password Hashing: Your account password is never stored in plain text. jazbaz uses strong cryptographic hashing algorithms so that even internal staff cannot view your password.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their accounts. This adds a second layer of verification beyond your password and significantly reduces the risk of unauthorised access.
• Access Controls: Access to player personal data within jazbaz's internal systems is restricted on a strict need-to-know basis. Only authorised staff with a specific operational requirement may access account data, and all access is logged and auditable.
• Intrusion Detection: jazbaz operates continuous network monitoring and intrusion detection systems to identify and respond to suspicious activity in real time.
• Secure Data Centres: Player data is stored in secure, access-controlled data centre environments with physical security measures including CCTV monitoring and biometric access controls.

In the event of a data security breach that is likely to result in a risk to your rights and freedoms, jazbaz will take immediate steps to contain the breach and will notify affected players without undue delay, providing information about the nature of the breach, the data involved, and the steps being taken.

Players also have a responsibility for their own account security. You should use a strong, unique password for your jazbaz account, enable 2FA, and never share your login credentials with anyone. If you suspect your account has been compromised, contact our support team immediately at support@jazbaz.com.

7. Your Privacy Rights

As a jazbaz player, you hold a number of rights over your personal data. jazbaz is committed to honouring these rights promptly and transparently. The following rights apply to all players, including those based across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh:

Right of Access

You have the right to request a copy of the personal data jazbaz holds about you. This is sometimes called a Subject Access Request (SAR). We will provide a copy of your data in a structured, commonly used format within 30 days of receiving a valid request.

Right to Rectification

If any personal data jazbaz holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as email address or mobile number, you may update these directly within your account settings. For identity data that affects your KYC status, please contact our support team.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies. Please note that jazbaz may be required to retain certain data for a minimum period to comply with AML and financial record-keeping laws — in such cases, erasure of that specific data may be deferred until the mandatory retention period has expired.

Right to Restrict Processing

In certain circumstances — for example, while the accuracy of data is being contested, or while you have objected to processing and we are assessing whether our legitimate interests override your objection — you may request that we limit how we use your data to storage only.

Right to Data Portability

Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive your data in a machine-readable format and to have it transmitted directly to another service provider where technically feasible.

Right to Object to Marketing

You have an absolute right to object to the use of your personal data for direct marketing purposes at any time. Upon receipt of an objection, jazbaz will cease using your data for marketing immediately. To opt out, contact us at support@jazbaz.com or update your preferences in your account settings.

To exercise any of the rights described above, please submit a written request to support@jazbaz.com with the subject line "Privacy Rights Request" and include your registered account username or email address so we can locate your records. We will acknowledge your request within 5 business days and provide a full response within 30 days.

8. Policy Updates & Contact

8.1 Changes to This Policy

jazbaz reviews this Privacy Policy on a regular basis to ensure it remains accurate, complete, and reflective of our current data practices. We may update this policy from time to time in response to changes in law, technology, or our platform operations. When material changes are made, we will notify active players by email or by displaying a prominent notice on the jazbaz platform for a minimum of 14 days before the changes take effect.

The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically. Continued use of the jazbaz platform after a policy update constitutes acceptance of the revised terms.

8.2 Children's Privacy

jazbaz is strictly an 18+ platform. We do not knowingly collect personal data from persons under the age of 18. If we become aware that a minor has registered an account or submitted personal data to the platform, we will immediately close the account, delete the associated data, and take appropriate steps to prevent recurrence. Parents or guardians who believe a minor may have accessed the jazbaz platform are urged to contact us immediately at support@jazbaz.com.

8.3 Contact Us About Privacy

If you have any questions, concerns, or complaints about how jazbaz handles your personal data, or if you wish to exercise any of the privacy rights described in Section 7, please contact our dedicated privacy team:

• Email: support@jazbaz.com (subject: "Privacy Enquiry")
• Response time: Acknowledgement within 5 business days; full response within 30 days
• Support hours: 24/7 English-language support for Bangladesh players
• Coverage: Serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar and all of Bangladesh

We take every privacy enquiry seriously and are committed to resolving any concerns fairly and promptly. If you are not satisfied with our response, you retain the right to escalate your complaint to an independent data protection authority or seek appropriate legal recourse.